Refund Policy

At StoryWeave AI (Registration No: 68069806), we are committed to providing high-quality storytelling and script generation services. We understand that sometimes a service may not meet your expectations, and we have established this Refund Policy to ensure a fair and transparent process for all our customers.

1. Eligibility for Refunds

1.1 Eligible Services

Refunds may be requested for the following services:

• Monthly and annual subscription plans
• One-time service packages
• Premium feature purchases
• Custom project services

1.2 Refund Timeframe

To be eligible for a refund, you must submit your request within:

• 30 days for subscription services (first-time subscribers only)
• 14 days for one-time purchases
• 7 days for custom project services after initial delivery

1.3 Conditions for Refund Eligibility

To qualify for a refund, the following conditions must be met:

• Request must be made within the eligible timeframe
• You must provide a reasonable explanation for your dissatisfaction
• You have attempted to resolve the issue with our support team
• You have not violated our Terms and Conditions
• The service has not been excessively used or abused

2. Non-Refundable Items and Services

The following items and services are not eligible for refunds:

• Subscription renewals after the first billing cycle
• Services used beyond the refund eligibility period
• Completed custom projects that meet agreed specifications
• Digital content that has been downloaded or extensively used
• Services purchased through third-party platforms (subject to their policies)
• Promotional or discounted services marked as "non-refundable"
• Accounts suspended or terminated for Terms of Service violations
• Processing fees or third-party charges

3. Types of Refunds

3.1 Full Refunds

You may be eligible for a 100% refund if:

• You cancel within 7 days of initial purchase without significant service use
• We fail to deliver the service as described
• Technical issues prevent you from accessing the service
• We make significant changes to the service that materially affect its value

3.2 Partial Refunds

You may be eligible for a partial refund (pro-rated based on usage) if:

• You cancel within the refund period but have used the service
• You've completed part of a custom project
• You downgrade your subscription mid-cycle

3.3 Service Credits

In some cases, we may offer service credits instead of monetary refunds:

• For minor service disruptions or inconveniences
• As goodwill gestures for loyal customers
• When you prefer to try alternative services we offer

4. Subscription-Specific Refund Policy

4.1 Monthly Subscriptions

• Full refund available within 30 days of first subscription
• Must request refund before next billing cycle
• No refunds for renewal periods
• Cancellation takes effect at end of current billing period

4.2 Annual Subscriptions

• Full refund available within 30 days of purchase with minimal usage
• Pro-rated refund available for remainder of unused service period
• Calculated based on monthly rate minus 15% discount

4.3 Free Trials

• Cancel anytime during trial period to avoid charges
• No refunds needed as no charge is made during trial
• Must cancel at least 24 hours before trial ends

5. Custom Projects and Services

5.1 Project Milestones

For custom projects with milestone-based payment:

• Refunds available only for uncompleted milestones
• Completed work is non-refundable
• Partial refunds considered if work doesn't meet agreed specifications

5.2 Revision Rounds

We provide revision rounds as specified in your service agreement. Refund requests due to dissatisfaction will be evaluated based on:

• Number of revisions provided versus number used
• Whether feedback was clearly communicated
• Whether project requirements changed significantly

6. How to Request a Refund

6.1 Refund Request Process

To request a refund, follow these steps:

1. Contact Support: Email us at [email protected] or call +35015677451
2. Provide Information: Include your order number, purchase date, and reason for refund
3. Allow Review Time: We will review your request within 2-5 business days
4. Receive Decision: You will be notified of approval or denial
5. Processing: Approved refunds are processed within 7-10 business days

6.2 Required Information

When requesting a refund, please provide:

• Full name and email address associated with your account
• Order or transaction ID
• Date of purchase
• Detailed reason for refund request
• Description of issues experienced (if applicable)
• Screenshots or evidence of problems (if relevant)

7. Refund Processing

7.1 Processing Time

• Request review: 2-5 business days
• Refund processing: 7-10 business days after approval
• Bank/credit card posting: 3-5 business days (varies by institution)
• Total timeframe: Up to 15-20 business days

7.2 Refund Method

Refunds will be issued to the original payment method used for purchase:

• Credit/debit card refunds returned to same card
• PayPal refunds returned to PayPal account
• Other payment methods returned via same channel
• Alternative methods considered on case-by-case basis

7.3 Currency and Exchange Rates

Refunds are processed in the original purchase currency. Any currency conversion fees or exchange rate differences are the responsibility of the customer.

8. Cancellation Policy

8.1 Subscription Cancellation

You may cancel your subscription at any time:

• Log into your account and navigate to subscription settings
• Click "Cancel Subscription" and follow prompts
• Or contact support for assistance
• Cancellation takes effect at end of current billing period
• You retain access until the paid period ends

8.2 Service Cancellation

For one-time services or projects:

• Cancel before work begins for full refund
• Cancel after work starts may result in partial charges
• Completed work is non-refundable

9. Disputed Charges and Chargebacks

9.1 Contact Us First

Before initiating a chargeback with your bank, please contact us. We're committed to resolving issues fairly and quickly. Chargebacks can result in:

• Immediate account suspension
• Additional processing fees
• Inability to use services in the future

9.2 Chargeback Process

If a chargeback is initiated:

• Your account will be immediately suspended pending resolution
• We will provide evidence to the payment processor
• If chargeback is reversed, access may be restored
• Fraudulent chargebacks may result in permanent ban

10. Special Circumstances

10.1 Technical Issues

If you experience technical problems preventing service use:

• Contact support immediately to report the issue
• We will work to resolve technical problems promptly
• Service credits or refunds may be provided for extended outages
• You must allow reasonable time for issue resolution

10.2 Service Changes

If we make significant changes to our services:

• Existing subscribers will be notified in advance
• You may cancel within 30 days for pro-rated refund
• Changes include price increases, feature removals, or service discontinuation

10.3 Extenuating Circumstances

We understand that exceptional situations occur. If you experience:

• Serious illness or injury
• Natural disasters
• Other emergencies affecting your ability to use services

Please contact us to discuss your situation. We will evaluate requests on a case-by-case basis with compassion and flexibility.

11. Refund Denials

11.1 Reasons for Denial

Refund requests may be denied if:

• Request is outside eligible timeframe
• Service was used extensively or completely
• Terms and Conditions were violated
• Reason given is not covered by this policy
• Evidence of fraud or abuse is present
• Multiple refund requests indicate pattern of abuse

11.2 Appeal Process

If your refund request is denied, you may:

• Request detailed explanation of denial
• Provide additional information supporting your request
• Request escalation to senior management
• Final decisions are made within 10 business days of appeal

12. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with updated "Last Updated" date
• Not affect refund requests submitted before changes
• Apply to all purchases made after the effective date
• Be communicated to active subscribers via email

13. Contact Information

For refund requests, questions, or concerns, please contact us:

StoryWeave AI
Registration No: 68069806
Address: Blk 159F Doe Bridge Lane, Singapore 812850
Email: [email protected]
Phone: +35015677451
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (SGT)